Do you want your sales team and or customer service team to reach down for that little extra something? Is there a new product or service that you want them to focus on? Is increasing sales to existing clients a key focus, or are you in the market for new clients?
If you add that little extra incentive to your compensation program the job will get done. By doing such you are indirectly telling them which behavior you want them to proceed with, which aligns with your corporate goals and objectives.
You won't need to tell them we need to focus on new accounts, if the reward is a bonus on new accounts, the actions that your company puts forth speaks louder than words.
If you want your customer service team to up-sell, same thing applies. A small incentive can help you and your team reach your goals and objectives, and the program pays for itself, because you are only paying out when the activity is accomplished.
Tell us your experience with incentives
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